Increasing Staff Retention: The Power of Culture
As a restaurant owner, you understand that your team is the heart and soul of your establishment. Their dedication, passion, and expertise are what create memorable experiences for your customers. Yet, it can be challenging to keep talented employees in a competitive job market.
So how do you make your restaurant a place those star employees want to stay? If you find you've got a revolving door of new hires, it might be that your culture isn't quite what you meant it to be. So in this blog post, let's take a look into what makes a culture strong and supportive.
Creating a Sense of Belonging
A welcoming and inclusive work environment helps your team feel like they belong. Encourage camaraderie and teamwork by organizing team-building activities or social events. Celebrate birthdays and milestones to show that you value your employees as individuals. By making everyone feel like they're part of a supportive work family, you'll encourage staff to be more loyal and committed to the team.
Providing Opportunities for Growth
When staff are challenging themselves and learning new skills, they are more engaged and less likely to leave. And top talent? Remember they are all-stars because they are driven to always be improving. So, provide ongoing training so staff can polish their skills and learn more. Try to establish clear career paths, so they'll see your commitment to their long-term success. After all, when employees see a future within your organization, they are more likely to remain motivated and dedicated.
Striking a Work-Life Balance
Recognize how important it is for your team to have a good balance between work and personal life, and make it a priority. Yes, the restaurant industry can require long hours, but try to create schedules that allow for flexibility and downtime. Consider implementing shift rotation or offering flexible time off. And make sure the cutoff for seating is firm. By promoting work-life balance, you show staff that you value their personal lives, and you'll create a happier and more loyal workforce.
Recognizing and Appreciating Achievements
Everyone wants to feel valued and appreciated. When you show your staff you appreciate their hard work, they'll be happier and a lot more likely to stay. Even a simple "thank you" or a team-wdie shout out for an exceptional performance can make a big difference in making your staff feel valued. When you celebrate accomplishments, no matter how small, you'll create a positive culture of recognition that motivates your team to keep doing their best.
Promoting Open Communication
Creating a supportive work environment requires good communication. Encourage your employees to talk openly and listen actively. Give them chances to share their thoughts, worries, and ideas. Meet with them one-on-one regularly to get feedback and solve any problems quickly. When employees feel listened to and appreciated, they will be more committed to the restaurant's success.
Leading by Example
As a restaurant owner, your attitude and actions set the tone for your entire team. Lead by example, demonstrating the values and work ethic you expect from your employees. Show a genuine passion for your work and a willingness to roll up your sleeves alongside your staff. When you show your team the behavior and dedication that you want, it motivates them to do the same. This makes their connection to the restaurant stronger and they become more committed to its success.
Incentives and Perks
Offering appealing rewards and bonuses can help keep employees on board. While fair pay is important, consider giving extra benefits to show your gratitude. These could include bonuses based on performance, programs that recognize achievements, discounts on meals or services, or special partnerships with local businesses. These perks make your team feel valued and devoted to your restaurant, increasing the chances they'll stay with you for the long haul.
Seeking Feedback and Continuous Improvement
Regularly seeking feedback from your team is vital for maintaining a positive work culture. The best way to know if they're feeling comfortable and supported is to give them ways to tell you. Make sure to set up a way to collect anonymous feedback, so your employees are comfortable sharing their opinions. But most important - actively address their concerns and put in place changes based on their feedback. When you involve your team in the decision making process, they'll see you're dedicated to making the workplace better too. And that gives staff a sense of ownership and loyalty to the restaurant.
Maintaining a Safe and Respectful Environment
Creating a safe, inclusive, and respectful workplace is the most important element of a solid culture. Promote diversity and make sure all employees get treated with respect and fairness. Put in place policies that prevent discrimination and harassment. Hold regular diversity and inclusion training to reinforce understanding and acceptance. Train managers on how to handle disrespectful customers so your staff knows you've drawn the line and you've got their backs. When you focus on creating a helpful and kind atmosphere, you create a good vibe that motivates your team to stick around and succeed.
We hope this review of what makes a culture attractive to employees gives you some great ideas. If you have too many ideas and not enough time - we recommend starting with getting feedback. You'll find out if your team feels like they belong, they have a chance to grow, and feel respected and valued. Chances are, there are some small changes that can go a long way towards strengthening your culture. And a strong team doesn't just mean happier employees, but leads to better guest experiences. So invest in your team's happiness and see your restaurant succeed with a staff that is hard-working, engaged, and proud to be part of your company.
ExpandShare is cloud based mobile app focused on improving training and operations in restaurants every day, on every shift, in every location. To learn more about how ExpandShare can support great culture through great training in your restaurants, click here.
